Bell Data Systems prides ourselves on our excellent customer service. To us, you are not a number or just another customer. If you need support, you can submit a support ticket or send an email to: firstname.lastname@example.org.
If you need after hours or emergency support, please leave a message on our after-hours line at:
888-845-0460. ext. 206.
Our annual Subscription Agreement includes free technical support. Technical support relates to determining and correcting issues with an application that are a result of programming and/or software compatibility issues. Bell Data Systems, Inc. staff is also available for consultation or any other customer issues for the duration of the contract. Ongoing User and Agency Administrator training are available upon request.
Upon request, Training Sites can be made available at no additional costs for the purposes of training new staff members, to demonstrate the system to non-participating agencies and/or to use as a sandbox for Agency Administrators to practice system modifications (such as new screens and reports) without worrying about its effect on the current live system.
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