Licensing for our software is based on an annual subscription model. We require a minimum of five licenses per system, and in systems that have more than one agency, each agency must have a minimum of two licenses. Our licenses are based off concurrent users, meaning the number of users logged in simultaneously. Therefore, you can have as many individual user accounts as needed at no additional cost. Basic technical support is included in the license fees. For customers who need higher level support, we recommend our Partner Plan.
If you are looking to implement your first HMIS system or looking to replace an existing HMIS, look for a vendor that is not just selling software, but has the service after the sale to make your implementation a success. We work with agencies across the country providing various services, and we want to partner with you to be more than just your software vendor. Many of our customers benefit from the Partner Plan. From weekly or bi-weekly work sessions to additional training, or custom reports, they know that Bell Data Systems is there to make sure the system is functioning to its fullest and providing the information needed to make informed decisions.
Technical support relates to determining and correcting issues with the CSN application that are a result of programming and software compatibility issues. Technical support would include such things as not being able to connect to the software, errors that occur on multiple workstations, errors when trying to run a Bell Data Systems created report, etc. This level of support is included in the licensing fees. Technical support does not include helping with errors on customer generated pages or reports. It also excludes data research to balance reports or data services to improve poor quality data entry. Technical support does not include generation of custom pages or reports.
Unlike products like Excel or QuickBooks, which you could easily find a local person or company that can help you with software support, HMIS and Human Services software packages are highly specialized and other few local support options. Our Partner Program gives you the resources necessary to get the most out of your software.
Our Partner Program is priced to save you money. In fact, the Partner Program is priced 33% less than our regular billing rates. We currently offer three Program Levels which only vary in how often we work together:
Level 1 - Includes a monthly telephone meeting plus 4 hours/month of what would otherwise be billable work.
Level 2 - Includes bi-weekly telephone meetings plus 8 hours/month of what would otherwise be billable work.
Level 3 - Includes a monthly telephone meeting plus 16 hours/month of what would otherwise be billable work.
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